Privacy Policy

Version v1.0 · Published July 16, 2026 · Effective July 16, 2026

The Service operator ("Company," "we," "us," or "our") operates 'LoudClip' (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and SaaS-based services.

1. Information We Collect

We collect minimal and essential personal information required to facilitate account creation, management, and global customer support.

1. Account Information (Mandatory): Email address, nickname, activity ID, and display name.
2. Payment Information (Lite Plan, Standard Plan): Credit card details and payment records may be collected by our payment provider for billing purposes. We do not store your card numbers on our servers.
3. Flashcards and Learning History: The contents of flashcards you create (front, back, source sentence), review history, learning progress state (next review date, difficulty, repetition count, and similar), and flashcard settings. Flashcard contents are free text entered directly by you, so they may contain personal information depending on what you enter.
4. Published Content: The title, description, tags, thumbnail, and publisher attribution of decks and videos you publish to the discovery area.
5. Feature Usage Logs: Feature execution counters, the total number of registered videos, and license activation timestamps. Video file contents are never collected.
6. Consent Records: The document type, version, timestamp, IP address, and browser information for each agreement you accept.
7. Automatically Collected Information: IP address, cookies, access records, browser type, and operating system information.

2. Video and Learning Data Storage Policy

1. Video files: LoudClip does not upload or collect your video or subtitle files to our servers by default. These files are stored in your browser's local storage (OPFS: Origin Private File System), and we have no access to them.
2. Cloud Export: When a paid plan subscriber explicitly uses the Cloud Export feature, the selected ZIP and video files are stored in Cloudflare R2 object storage and are accessible only by that user. Per-plan count limits apply (Lite Plan: 10 items; Standard Plan: 20 items). Video files exported to cloud storage must not exceed 500MB per file. This size limit also applies to all video files registered to OPFS local storage.
3. Flashcards and learning history: Unlike video files, flashcard contents and review history are stored on our servers. This enables you to continue the same learning progress across multiple devices.
4. Cloud-stored files can be deleted at any time from the My Videos screen. Upon account deletion, all cloud-stored files are removed.

3. Purpose of Processing and Legal Basis

We process collected information for the following purposes and on the following legal bases. We do not use it for any other purpose, and we will obtain separate consent if the purpose changes.

1. Account creation and management — identifying members, preventing misuse, delivering notices.
   • Legal basis: Contract performance (PIPA Art. 15(1)(4) / GDPR Art. 6(1)(b))
2. Service provision and billing — providing subscriptions, processing payments and refunds, synchronising flashcards across devices.
   • Legal basis: Contract performance (PIPA Art. 15(1)(4) / GDPR Art. 6(1)(b))
3. Fraud prevention and refund eligibility assessment — analysing payment records and refund history.
   • Legal basis: Legitimate interests (PIPA Art. 15(1)(6) / GDPR Art. 6(1)(f)). Our legitimate interests do not override your fundamental rights and freedoms.
4. Community operation and enforcement — displaying published content, taking measures for violations of the Terms of Service and Community Guidelines, and handling appeals.
   • Legal basis: Contract performance / Legitimate interests
5. Evidencing acceptance of terms — identifying which version of the terms you accepted in the event of a dispute.
   • Legal basis: Legal obligation / Legitimate interests
6. Statutory record retention — retention required by the Act on Consumer Protection in Electronic Commerce, the Protection of Communications Secrets Act, and similar laws.
   • Legal basis: Legal obligation (PIPA Art. 15(1)(2) / GDPR Art. 6(1)(c))
7. Customer support — confirming inquiries, contacting you, and notifying you of outcomes.
   • Legal basis: Contract performance / Legitimate interests

4. Data Retention and Destruction

We retain personal data until the purpose of processing is achieved. Upon account deletion, we handle data as follows.

4.1 Destroyed immediately

• ZIP and video files stored in the cloud (R2)
• Published content (published videos) and their corresponding files
• Login sessions and social login connection records
• Renewal reminder delivery records

4.2 Anonymised (irreversible)

Upon account deletion, we do not physically delete the account record; instead we anonymise the identifying information.

• The email address is replaced with a value that cannot identify an individual.
• The nickname, display name, profile image, and publisher description are deleted.
• The activity ID is deleted.

Why this anonymisation is irreversible: We replace the original email address without retaining it separately, so the original individual cannot be traced back from an anonymised account. We keep no copy of the original email anywhere.

Why the account record is not physically deleted: Payment, refund, and dispute records reference the account. If the account were deleted, we could not identify the party to a refund or chargeback dispute arising after deletion. This measure protects the interests of both users and the Company.

4.3 Surviving data

• Copies of published decks already adopted by other members: So that an adopting member's learning materials are not lost when the original publisher deletes their account, adopted copies survive as that member's own materials (Terms of Service, Article 6(5)). For this reason, you must not include personal information in content you publish (Terms of Service, Article 6(6)).

4.4 Statutory retention obligations

Where retention is required by applicable law, we retain the records for the following periods before destruction.

4.5 Retention for dispute preparedness

The following records are retained after account deletion for dispute preparedness and destroyed once the stated period elapses.

5. Third-Party Data Sharing and Processing

1. We do not process personal data beyond the scope stated in Section 3, and we do not sell, rent, or trade it to third parties.
2. We engage the following processors to provide the Service, under contractual data protection agreements (DPA):

6. Cross-Border Data Transfer

We transfer personal data abroad for the processing and storage necessary to provide the Service, and we disclose this in this Policy in accordance with Article 28-8 of the Personal Information Protection Act.

Basis for transfer: Standard Contractual Clauses (SCCs) or equivalent measures securing an adequate level of protection.

For EU/EEA users: For transfers from the EU/EEA to third countries, we rely on Standard Contractual Clauses (SCCs) adopted by the European Commission, or other adequacy mechanisms recognised under GDPR Chapter V.

7. Automated Processing

1. We automatically process your payment date and prior refund approval history to make an initial assessment of refund eligibility.
2. This is not a solely automated decision. The automated result serves as reference material for our staff, and the final decision on whether to approve a refund is made by a human.
3. You have the right to:
   • Request human review of the automated result;
   • Express your point of view regarding the decision; and
   • Contest the decision by contacting our support team.
4. Under Section 3.4 of the Refund & Cancellation Policy, where you exercise a statutory right, a member of our team will review your case individually, regardless of any automated result.

8. Your Rights and Choices

1. You may exercise your rights of access, rectification, erasure, restriction of processing, and data portability at any time.
2. You can exercise these rights directly through the "Edit Profile" and "Delete Account" features in the Service, or by contacting us at support@loudclip.net. We will respond within 30 days.
3. If you request rectification of an error in your personal data, we will not use or provide that data until the rectification is complete.
4. Limits on erasure: Under Section 4.3, copies of published content already adopted by other members are not subject to erasure requests, because those copies are the adopting member's own materials.

9. Use of Cookies

1. We use cookies to provide an optimal experience. The specifics are set out in the Cookie Policy.
2. Cookies are small text files that a website server sends to your browser.
3. How to refuse cookies: You can allow or refuse all cookies through your browser settings. If you refuse cookies, some features such as staying logged in may not function properly.

10. Children's Privacy

1. The Service is intended for users aged 14 and over, and you must confirm at registration that you are at least 14 years old.
2. We do not knowingly collect personal data from children under 14. If we confirm that a child under 14 has registered, the account will be deleted immediately.
3. In some jurisdictions, including the EU/EEA, a higher age threshold (up to 16) may apply, and that threshold applies to users in those regions.

11. Data Breach Notification

1. In the event of a personal data breach likely to result in a serious risk to your rights and interests, we will notify you without undue delay in accordance with applicable law.
2. For breaches concerning EU/EEA users, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach under GDPR Article 33, and notify affected data subjects directly for high-risk breaches under GDPR Article 34.

12. Data Protection Officer and Complaints

We designate the following person to oversee personal data processing and to handle complaints and remedies:

• Data Protection Officer: The Service operator
• Contact (email): support@loudclip.net

13. Changes to This Policy

We will announce any changes to this Policy at least 7 days before they take effect (at least 30 days for material changes). In the event of any conflict between the Korean and English versions, the Korean version shall prevail. However, this does not deprive consumers of the protections afforded to them by mandatory law.

Previous versions of this Policy remain available via their version-specific permanent links.