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Refund & Cancellation Policy

Version v1.0 · Published July 16, 2026 · Effective July 16, 2026

This Refund & Cancellation Policy governs the subscription billings, cancellations, and refund procedures for the Lite Plan and Standard Plan of 'LoudClip' (the "Service"), operated by the Service operator ("Company," "we," "us," or "our"). This Policy forms an integral part of the Terms of Service.

1. Free Tier and Voluntary Upgrade

  • LoudClip provides an indefinite free tier ("Basic Plan") allowing you to fully test the platform's compatibility with your local system environment (browser and OPFS framework) without requiring any credit card information.
  • Upgrading to a premium subscription ("Lite Plan" at USD $30 per 3 months, or "Standard Plan" at USD $20/month) is a voluntary choice made after evaluating the platform's suitability during your use of the Basic Plan.
  • Device Storage Notice: All video files are stored locally in your browser's OPFS (Origin Private File System). While the Standard Plan removes the app-set registration limit, the actual number of videos you can register depends on the storage capacity permitted by your device and browser. This is a technical constraint of the local storage model and does not constitute a service defect.

2. Subscription Cancellation & Automatic Renewal

  • The Lite Plan is a recurring subscription billed automatically every three (3) months.
  • The Standard Plan is a recurring subscription billed automatically at the start of each monthly billing cycle.
  • Cancellation: You can cancel your subscription at any time through your Account Settings. To avoid being charged for the next billing cycle, cancel at least 24 hours before your renewal date. A confirmation email will be sent upon successful cancellation.
  • Access After Cancellation: Following cancellation, you retain full access to your plan's features until the end of your current paid billing period, after which your account automatically downgrades to the Basic Plan.
  • Lite Plan renewal reminder: We send a renewal reminder to your registered email seven (7) days before each scheduled Lite Plan renewal. This is a voluntary measure provided for your convenience.

3. Refund Eligibility

LoudClip is a SaaS service supplying a licence to digital software functionality, not a sale of content.

3.1 Full Refund

For each payment, a full refund is available if you contact our support team within 14 days of that payment date, regardless of whether you have used the Service. Refunds are limited to one per account.

  • Usage is not a factor. The number of videos registered, whether premium features were used, and whether Cloud Export was used are not criteria for refund eligibility.
  • Applies to each payment. When a new payment is taken on automatic renewal, a fresh 14-day window applies from that payment date.
  • Limited to one per account. An account that has already had a refund approved under this section is not eligible under this section again.

3.2 After 14 Days

  • Once 14 days have passed since the payment date, no pro-rated refund is available for the remaining subscription period, regardless of plan.
  • For the Lite Plan, this includes any unused portion of the 3-month term.

3.3 Termination Attributable to the Company (no time or count limit)

In the following cases, we refund an amount corresponding to the unexpired portion of the term on a pro-rata basis, irrespective of the 14-day window and the one-per-account limit in Section 3.1:

  • You terminate because you do not accept amended terms. This applies where we amend the Terms of Service or this Policy and you terminate the agreement because you do not accept the amendment.
  • It is established that our enforcement decision was in error. In that case, under Article 11(5) of the Terms of Service, you may choose between an extension of your subscription period and a refund.

3.4 ⚠️ Reservation of Statutory Rights

The time limit (14 days) and count limit (one per account) in this Policy do not restrict any right of withdrawal or right to rescind a contract that applicable law grants to consumers.

The exercise of rights based on law — including the following — is handled irrespective of the limits in this Policy:

  • Withdrawal under the Act on Consumer Protection in Electronic Commerce (Republic of Korea)
  • Rescission of a minor's juristic act under the Civil Act (Republic of Korea)
  • The right of withdrawal under the EU Consumer Rights Directive
  • Any other right that applicable law grants to consumers

If you wish to exercise a statutory right, please contact our support team at support@loudclip.net. A member of our team will review your case individually, regardless of any automated determination.

3.5 When Refunds Are Not Available

  • Where the period in Section 3.1 has passed and neither Section 3.3 nor Section 3.4 applies.
  • Change of mind, personal discontinuation of study, or data loss caused by clearing local browser storage (OPFS).

4. Refund Processing

  • Once a refund request is received, in accordance with Article 18 of the Act on Consumer Protection in Electronic Commerce, we complete both the review of eligibility and — where the request is confirmed as eligible — the refund request to Creem, our Merchant of Record, for your original payment method, all within three (3) business days of receipt.
  • The time for the refunded funds to actually appear depends on the policies of Creem and your card issuer, and additional business days may be required.

5. Failed Payments

  • If a recurring payment fails due to insufficient funds, an expired card, or other reasons, Creem will automatically retry the charge.
  • If payment ultimately fails, access to the Lite Plan or Standard Plan may be suspended and your account downgraded to the Basic Plan. A payment failure notification will be sent to your registered email address.

6. Chargeback Policy

  • Before initiating a chargeback through your card issuer, please contact us at support@loudclip.net to resolve the issue directly.
  • In the event of a disputed or fraudulent chargeback, the Company reserves the right to submit payment and usage records to Creem and your card issuer as evidence to contest the claim.
  • Accounts subject to an open chargeback dispute may have their access restricted. A restriction under this Section does not constitute a measure under Article 11 of the Terms of Service; it is a contractual measure in response to non-payment and is lifted once the dispute is resolved.

7. Merchant of Record & Billing

  • All global recurring billings are legally finalized by Creem, our designated Merchant of Record (MOR). Charges will appear as Creem or CREEM.IO on your statement.
  • All fees are billed in USD. If your card is denominated in another currency, your card issuer's exchange rate and any applicable foreign transaction fees will apply. The Company is not responsible for any currency conversion differences.

8. Contact Customer Support

For billing inquiries, refund requests, or dispute resolution, please contact us at the channel below. In the event of any conflict between the Korean and English versions of this policy, the Korean version shall prevail. However, this does not deprive consumers of the protections afforded to them by mandatory law.